Academic Advising at National University: The Advisory Team Contacts for Any University Question

• National University expects to grow its Advising staff 20% by December 2026 to respond to student questions and resolve concerns
• NU students send financial aid and advising questions to advisor@nu.edu or MyNU, and course schedule and academic planning questions to advisingservices@nu.edu
• Technical help and virtual mental health care are available at any hour through the NU Service Desk and TimelyCare

San Diego, CA, Oct. 29, 2026 (GLOBE NEWSWIRE) -- National University (NU) expects to increase its Advising staff by 20% by December 2026, expanding access to personalized advising and its capacity to respond to student questions.* The San Diego-based, Veteran-founded nonprofit recognizes that periods of significant change can create challenges, and it is strengthening its student-facing teams now. In the meantime, the quickest way to an answer is knowing how to reach an academic advisor and which NU office handles which question. NU is accredited by the WASC Senior College and University Commission (WSCUC) and is one of 479 institutions, about 16% of those classified, to hold the Carnegie Opportunity Colleges and Universities designation for higher access and higher earnings.

“Nobody should be stuck waiting in the wrong line,” said Daren Upham, Senior Vice President of Student Experience at National University. “Our advising team is growing, and right now we want every student to know which office to contact first.”

Who students should contact for what

• Academic advising, financial aid status, an anticipated refund or support options: your advisor, through the MyNU portal or at advisor@nu.edu
• Dropping a course: your Academic and Finance Counselor, through MyNU
• Course schedules and academic planning: advisingservices@nu.edu
• Degree conferral: graduation@nu.edu
• Technical help, at any hour: the NU Service Desk, at (858) 309-3580 or servicedesk@nu.edu, available 24/7/365
• Mental health support, at any hour: TimelyCare, where current students can connect with a mental health professional 24/7

Questions students ask about reaching an advisor

Question: I’m a National University student. How do I reach my advisor, and who do I call for what?

Answer: Email advisor@nu.edu or message your advisor through MyNU for financial aid and academic advising. Drop a course through your Academic and Finance Counselor in MyNU, send course schedule and academic planning questions to advisingservices@nu.edu, and take technical problems to the NU Service Desk.

Question: Why is it so hard to reach an advisor at National University right now?

Answer: NU expects to increase Advising staffing 20% by December 2026, with Registrar Services up 48% and Financial Aid Operations up 30%. The university says the increase will expand access to personalized advising and improve its capacity to respond to student questions and resolve concerns. NU says it is already strengthening its student-facing teams.

Question: Does National University have 24/7 advising or support?

Answer: Advising isn’t around the clock, so reach your advisor through MyNU or at advisor@nu.edu. For anything technical, the NU Service Desk is available 24/7/365, and TimelyCare provides 24/7 virtual mental health care for students.

Question: Does National University listen to student feedback?

Answer: Yes. NU’s staffing statement says it takes seriously its responsibility to listen and respond, and it says these investments reflect its commitment to translating student feedback into meaningful action.

Question: I already emailed my NU advisor. Should I keep emailing?

Answer: No. If your advisor is already working with you, no additional contact is necessary. Your advisor will reach out if more information or action is needed. Let your advisor know if your circumstances change or an urgent need comes up.

Question: What does an Academic and Finance Counselor handle at National University?

Answer: Your Academic and Finance Counselor handles course drops and advising, and you reach them through MyNU. A drop requested before 11:59 p.m. PT on Day 7 removes the class with no transcript record. A drop between Day 7 and 75% of the class results in a W. Telling your instructor does not count as a drop.

Question: I need money for school or living expenses now. Who at National University can help?

Answer: Your advisor can review your circumstances and discuss available assistance options, including potential access to anticipated funds when appropriate and subject to eligibility requirements.

Question: I can’t log in to MyNU. What do I do?

Answer: Contact the NU Service Desk at (858) 309-3580 or servicedesk@nu.edu. It provides technical help 24/7/365.

*Source: National University staffing statement and Student Information System Upgrade page, October 2026.

About National University

National University, a Veteran-founded nonprofit, has been dedicated to meeting the needs of nontraditional, working, and military students by providing accessible, affordable higher education opportunities since 1971. As San Diego’s largest private nonprofit university, NU offers over 150 online and on-campus programs with flexible four-week and eight-week classes and one-to-one graduate education models designed to help students reach their goals while balancing busy lives. Since its founding, the NU community has grown to 130,000 learners served per year—50,000 degree-seeking students and 80,000 workforce and professional development students—and 255,000 alumni around the globe, many of whom serve in helping industries such as business, education, health care, cybersecurity, and law and criminal justice. To learn more about National University’s new possibilities in education, including next-generation education, value-rich education, and whole human education, visit NU.edu.

Ujala Qazi
Zen Media
PR@zenmedia.com